Question 1

How do I create my account?

Accepted Answer

Click the "Get Started" button on our homepage and follow the simple signup process. No credit card required.

Question 2

How do I set up my first service?

Accepted Answer

Go to Settings > Services, click "Add Service", and fill in the name, duration, and price.

Question 3

How do I share my booking link?

Accepted Answer

Find your unique booking link in Settings > Booking Page. Copy and share it with your clients via email, social media, or your website.

Question 4

How do clients book appointments?

Accepted Answer

Clients visit your personalized booking page, select a service, choose an available time slot, and enter their details.

Question 5

Can I block out time for personal appointments?

Accepted Answer

Yes! Go to your calendar and click "Block Time" to mark any time as unavailable for bookings.

Question 6

How do I reschedule an appointment?

Accepted Answer

Click on the appointment in your calendar, then click "Reschedule" to select a new time.

Question 7

How do I upgrade my plan?

Accepted Answer

Go to Settings > Subscription and click "Upgrade". Select your new plan and complete the payment.

Question 8

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from Settings > Subscription. Your account will remain active until the end of your billing period.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and Swish for Swedish customers.

Question 10

How do I add a new staff member?

Accepted Answer

Go to Settings > Staff, click "Add Staff Member", enter their details, and assign which services they offer.

Question 11

Can staff members manage their own schedules?

Accepted Answer

Yes! Staff members can log in to view their bookings, block personal time, and manage their availability.

Question 12

How do I set up services for different staff?

Accepted Answer

Each staff member can be assigned specific services. Go to their profile and select which services they provide.

Question 13

How do I connect Stripe?

Accepted Answer

Go to Settings > Payments and click "Connect Stripe". You'll be guided through Stripe's secure onboarding process.

Question 14

When do I receive my payouts?

Accepted Answer

Stripe typically processes payouts within 2-3 business days. You can configure your payout schedule in your Stripe dashboard.

Question 15

Can I issue refunds?

Accepted Answer

Yes, you can issue full or partial refunds directly from the booking details page. The refund is processed through Stripe.

Question 16

Which calendars can I sync with?

Accepted Answer

Bokably currently supports Google Calendar with real-time two-way sync. More calendar integrations are coming soon.

Question 17

Can I embed the booking page on my website?

Accepted Answer

Yes! You can share your booking link directly or embed it using an iframe on your existing website.

Question 18

Does Bokably integrate with accounting software?

Accepted Answer

You can export invoices in standard formats for import into your accounting software. Direct integrations are on our roadmap.

Question 19

How does custom terminology work?

Accepted Answer

Go to Settings > Terminology to rename labels like 'appointment' to 'session' or 'visit'. Changes apply everywhere in the app.

Question 20

Can I set up intake forms?

Accepted Answer

Yes! Create custom intake forms under Settings > Forms. Assign them to specific services so clients fill them out before their appointment.

Question 21

How do I manage no-shows?

Accepted Answer

Bokably tracks no-shows automatically. You can set policies under Settings > Booking Rules, including marking repeat offenders.

Help Center

Getting Started

Booking & Calendar

Billing & Payments

Staff & Services

Online Payments

Integrations

Advanced Features

Still need help? Contact support